Submit an RMA Request

Fill out all required fields below. Please include as much information as possible so that we may be able to further help you diagnose your issue.

First name

Last name

Phone Number (optional)

Company name

If not a company, enter NA.

Original ModalAI Order Number

Invoice or draft number also works.

Serial Number Of Unit (optional)

Usually in the form of MXX000000XX. If you can't find the S/N, include the name of the product.

Return address for shipping back the unit after repair

Street address

C/o Unit (optional)

City

State/Region

Country/Region

Postal code

Diagnostics

Did you already reach out on the forum or email us?

Engineering Team Forum

Yes

Did you order the wrong thing or no longer need it?

Yes

N/A

What System Image & VOXL SDK was flashed?

How was the unit powered?

Supplied wall AC adapter

Battery

Power supply

Other / N/A

What power source was used to spin the motors/arm the drone?

Supplied wall AC adapter

Battery

Power supply

N/A

Do all LEDs turn on?

Yes

Some

N/A

Does the unit ADB?

Yes

N/A

Have you configured MPA services?

Yes

N/A

Were proper ESD & Handling Precautions followed at all times? Including storage?

Yes

Was the unit involved in a crash or aggressive fall?

Yes

Have any components/parts broken or fallen off?

Yes

Not sure

Was the unit bent/sheared/warped/twisted or clipped?

Yes

Not sure

Was the unit Disassembled/Reassembled after purchase?

Yes

N/A

Has the unit been exposed to corrosive, hazardous, or toxic conditions, including salt-spray or other liquids?

We cannot accept any product that has been exposed to hazardous, corrosive, toxic, or biological material.

Yes

Describe your problem

Please consider including all relevant conversations from forum posts or emails, what happened before the unit stopped working, whether the unit ADB'd/USB'd, whether cameras populate (if applicable), and what your debugging path has been.

Upload pictures or files (optional)

Include at least four clear, close-up pictures from different angles, including one with the unit powered on. You can attach several at once, and add more later — each one uploads as soon as you add it. Logs, PDFs, and other documents are welcome too.